While you are a Member of our service, Hotel Overbooking Protection provides Cash Back in the event a U.S. hotel in which you have made a reservation with a verifiable confirmation number claims to have no rooms available upon your arrival because of overbooking.

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You may be reimbursed the quoted rate of the room (excluding any taxes or fees) up to a maximum of $500 Cash Back in any consecutive twelve (12) month period.

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You must be a Member at the time of the incident and at the time your Claim is received. You must have booked and guaranteed your room with a valid credit card and been provided a reservation confirmation number. You must provide proof from the Hotel that there were no available rooms at time of check-in. Overbooking means that the room is available on a specific date for an agreed-upon rate when a reservation is made that can be confirmed with a reservation number; at the time of check-in, no rooms are available at that hotel. You must have stayed in another hotel that evening with a receipt for that stay. This protection is good for one night per trip. Your claim must be filed as soon as possible, but no later than 90 days from the date of occurrence.

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You can initiate a claim on this site by completing the Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of the incident that triggers the claim.

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Hotel Overbooking Protection applies only to Hotels located in the U.S. In addition to the qualifications stated above, this benefit does not apply if the hotel is uninhabitable for any reason.

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