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How Hotel Overbooking Protection Works
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While you are a Member of our service, Hotel Overbooking Protection provides Cash Back in the event a hotel,
in which you have made a reservation with a verifiable confirmation number, claims to have no rooms available
upon your arrival because of overbooking. This benefit will reimburse you the quoted rate of the room (excluding
any taxes or fees) up to a maximum of $500 in any consecutive twelve (12) month period.
You must be a Member at the time of the incident and at the time your Claim is processed. You must have booked
and guaranteed your room with a valid credit card and been provided with a reservation confirmation number. You
must provide proof from the hotel that there were no available rooms at time of check-in. Overbooking means that
the room is available on a specific date for an agreed-upon rate when a reservation is made that can be confirmed
with a reservation number; at the time of check-in, no rooms are available at that hotel. You must have stayed
in another hotel that evening with a receipt for that stay. The overbooked hotel must be more than 50 miles from
your home. This protection is good for one night per trip. Your claim must be filed as soon as possible, but no
later than 30 days from the date of occurrence.
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How to Make a Claim
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You can initiate a claim on this site. You need to submit a
claim within 30 days of incident that triggers the claim. You will need to submit a completed claim form along
with a copy of the credit/debit card statement(s) that includes the liability charge. You must include the name of
the credit/debit card, the state in which it operates and a phone number for the institution(s) if these are not
visible on the copy of the statement(s).
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Program Exclusions
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Hotel Overbooking Protection applies only to Hotels located in the U.S. In addition to the qualifications stated
above, the following exclusions are not covered:
- Does not include if hotel is uninhabitable for any reason.
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